To view the details of an order, double-click on it in the order summary (or highlight it and press 'View Order').
The 'Line Items' tab is used to view and edit the items that have been ordered. The summary in this tab shows you the order lines with the prices, together with the number of each line that is shipped, cancelled or back ordered. The order lines in the summary can fall into one of three categories:
· Standard Items - These are products that have been ordered online. They will appear at the top of the list.
· Online Order Adjustments - These are any discounts that the customer has qualified for whilst shopping. For more details on discounts, see An Introduction To Discounts.
· Offline Order Adjustments - These are any changes that have made to the order after it has been downloaded. This could be an adjustment or a new order line. For more details on editing order lines, see Editing The Content Of An Order.
The buttons along the bottom of the 'Line Items' tab are as follows:
|
Button |
Meaning |
|
View |
View the full details of the currently selected order line. See below for more. |
|
Cancel/Uncancel |
Remove a line from the order by cancelling it. This will remove the cost of the item from the order charges. The order line will be marked with a blue circle with a line through it. The item will still appear on the invoice, but it will be marked as cancelled. You can then reinstate a cancelled order line by clicking 'Uncancel'. |
|
Ship/Un-ship |
See Marking Order Lines As Shipped for details on marking order lines as shipped. |
|
|
Send the customer an email telling them that their order has been shipped. See Creating Emails In Actinic for details on creating emails, and see The 'Mail' Tab - Managing The Customer Emails for details on managing emails. |
|
Add New Item |
Add a new product to the order. See Editing The Content Of An Order for details on this. |
|
Add Adjustment |
Add an adjustment to the order. An adjustment is a cash amount added to or taken from the order. See Editing The Content Of An Order for more details on adjustments. |
|
Delete Adjustment |
Remove the currently selected adjustment - whether it is an online or an offline adjustment. See Editing The Content Of An Order for more details on adjustments. |
|
Increase Quantity |
Increase the quantity of the currently selected order line. |
|
Decrease Quantity |
Decrease the quantity of the currently selected order line. |
You can also access all these features by right-clicking on items in the 'Line Items' tab.
· For details on viewing order lines, see below.
· For details on shipping order lines, see Marking Order Lines As Shipped.
· For details on changing order lines, see Editing The Content Of An Order.
To view the full details of an order line, either double-click on it or highlight it and press 'View.'.
The fields within the 'Order Line' window are described below:
|
Field |
Meaning |
|
Product Information |
The product name, together with any components and attributes. |
|
Other Input |
The answer to the 'other info' prompt. See Product Questions and Prompts. |
|
Date Input |
The answer to the 'date info' prompt. See Product Questions and Prompts. |
|
Ordered |
The number of items originally ordered. |
|
Back Ordered |
The number of items on back order - see Back-Ordering. |
|
Shipped |
The number of items shipped. You can click the up/down arrows in this field to edit the number of this order line that is shipped. See Marking Order Lines As Shipped for more on shipping orders. |
|
Cancelled |
The number of items cancelled. You can click the up/down arrows in this field to edit the number of this order line that is cancelled. |
|
Original Charges |
The details of the tax charges that were made on the order online. |
|
Current Charges |
The details of any changes that you have made to the order after downloading it. |