For USA Customers Only
A 'Shipping Service Provider' is a courier company that you might use to ship orders to your customers. They may also offer additional services such as online address validation and parcel tracking.
Currently, Actinic Business/Designer is integrated with 'UPS OnLine Tools®' - available in the USA.
To view the details of your available shipping service providers, select the 'Service Providers' tab within 'Business Settings | Shipping and Handling'.
Note: If you select this tab and are using a calculation basis other than 'Total Weight', you will receive an error message.
The grid at the top of this tab allows you to select which of the three UPS OnLine Tools® services you want to use. Check the appropriate box in order to enable the service.
|
Field |
Meaning |
|
Address Validation: |
Ensure online that the customer's town matches their postal(zip) code. If they don't then a warning is given online. |
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Rates and Services: |
Obtain a list of shipping charges from UPS Online® that are applicable to your customer's location. The customer can then choose the appropriate one as they check out. |
|
Tracking |
Email your customers a tracking number that can be used on UPS's online parcel tracking site. This is available in the 'Shipping & Handling' tab of an order. For more information on order tracking, please see Working With UPS Online Tools®. |
Using the UPS Online Tools® also enables you to pass order information into UPS Worldship®. For more information on Worldship®, please go to Working With UPS Online Tools®.
Within the 'Service Providers' tab, there is a 'Configure UPS OnLine Tools®' button that fires up a window allowing you to enter where you are, what sort of packaging you use etc.
|
Field |
Meaning |
|
Origin Country |
State the country that your company is based in. |
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Origin Zip Code |
Provide your company's zip code. This is the zip code of the premises that the orders will be shipped from. |
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Packaging |
State the packaging you would normally use for shipping items with UPS®. |
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Pickup |
State the location where UPS® would normally collect your orders from. |
This screen is only enabled once you have registered with UPS Online®. Click the 'Register' button to register. This will take you into the UPS registration wizard. The stages of the registration process are:
· The Welcome Page - There is a check box here which you can tick if you are already registered with UPS. If you leave this box unselected then you will need to enter new details.
· The License Page - This is where you confirm you want to accept the License Terms.
· The Main Registration Page - Enter your contact/account details. You can also register with UPS by clicking the link on this screen.
· The Final Page - Where you will be informed if your registration has been successful.
The large grid at the bottom right-hand corner of the 'Service Provider' tab is used to select which UPS® shipping methods you wish to offer to your customers.
To make a delivery method available to your customers simply select the relevant 'Accept' checkbox.
You will then required to enter a default calculation formula. This is of the format 'Base' (starting cost) plus an set amount per unit of weight ('Plus', 'Per'). This is used online if the connection to UPS® fails for any reason - it means that the customer can still place the order.
Click the 'Configure Valid Locations' button to bring up the 'UPS OnLine Tools(US) ® Configuration' window.
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Field |
Meaning |
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Name |
This is read-only. |
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Members |
The members of your shipping zone are in the left-hand column. All the available countries/states are listed in the right-hand column. Click the '<' button to add countries/states into your zone. Click the '>' button to remove a member. For information on editing the content of this list, go to Changing The List Of Countries And States. |
Also, if there is a maximum total order weight set by UPS, then you can enter it into the 'Weight Threshold' field in the bottom left of the tab. If the customer's order exceeds this weight online then they will receive an error message, and be asked to edit their order.
At the bottom left hand corner, there are various options about what to do if the UPS OnLine Tools® service is not working properly.
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Field |
Meaning |
|
Use table formula (Base plus Per) |
When you select this option, then if the connection to UPS OnLine Tools® fails for any reason, the online store will apply the default formula (see above) to the order in order to ensure the customer is charged something. |
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Apply shipping post order |
If the connection to UPS OnLine Tools® fails for any reason, the customer will receive a message explaining that no shipping will be applied to order online, but someone will call them to inform them of their shipping total once the order has been downloaded. |
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Notify failures by email to |
Check this box and enter a valid email address if you wish to be notified via email of any online failures. |