Orders In Actinic

There are two ways to get order information into Actinic:

· Retrieve orders from the web. This is discussed below.

· Enter new orders directly into Actinic. This is discussed in Adding A New Order Into Actinic.

Downloading Orders

To retrieve the latest orders from your web site, click the button on the toolbar or go to 'Web | Retrieve Orders'.

Note: If you wish to trigger a download in Actinic via an external command then there are details in Command Lines.

If you are using Actinic's stock monitoring facility - see Monitoring Stock - then when you retrieve the latest orders, Actinic will decrease the stock levels of the items in your store.

For an overview of what you can do with the orders once they are downloaded, go to Approaches to Order Processing.

The Order Summary

Your latest orders are visible within the 'Orders' tab in the main display.

There are four tabs within the order summary where orders will appear:

Tab	Description
Pending	This tab contains all the orders that are awaiting processing, or are only part-complete. This is where any new orders appear.
Completed	This tab contains orders that meet the Actinic criteria for being complete. These criteria are discussed in Order Processing Overview. If an order is complete, it is marked with a blue tick.
Pending & Completed	This tab contains a combination of all the orders in the above two panels.
Pending Online Credit Card	If you are using a Payment Service Provider (see What Is A Payment Service Provider?) then you may have some orders where online customers abandon the order before completing payment with the PSP. In this case, the order comes down into this area. If no payment authorisation is received for this order then it will stay incomplete and will be eventually automatically purged from the system. You can set how and when these orders are removed in 'Business Settings \| Payment and Security - see What Is A Payment Service Provider?.

Within each of these tabs, you can click the column headings to sort the contents of the tabs via different conditions. You can also change the widths of the columns.

It is also possible to colour-code the orders within the order summary. Details of this are in Colour-Coding Orders.

Along the bottom of the order summary are the following buttons:

Button	Meaning
View Order.	View the details of the currently selected order. Details about Actinic's order processing system start in Order Processing Overview.
New Order	Enter a new order into Actinic. See Adding A New Order Into Actinic.
Reprint Packing List(s)	Generate packing lists (delivery notes) for the currently highlighted order(s). For more details about reports, see Order Processing Reports This button is also available when you view the details of a specific order.
Reprint Invoices(s)	Generate invoices for the currently highlighted order(s). For more details about reports, see Order Processing Reports. This button is also available when you view the details of a specific order.
Delete	Mark the order as deleted. The order will be marked with a red cross. For details about permanently purging orders, see Housekeeping. This button is also available when you view the details of a specific order.
Back Order	Split the order into what you can ship now and what you can't ship now. See Back-Ordering for more.
Complete	Complete the current order. For more details, see One Click Order Processing.

For an overview of what you can do with the orders once they are downloaded, go to Approaches to Order Processing.

Note: Use [Ctrl+B] to refresh the order summary. Also, Actinic Business/Designer support faster loading of orders into the display in order to be able to handle higher volumes of orders.