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Customer Support
Useful Links
Actinic V8 Help Guide
- Getting Started
- The Main Help File
- Installation
- The Main Actinic Display
- Previewing the Online Store
- Closing Actinic
- Site Directories
- What Is The Quick Start Tutorial?
- Changing The Layout Of Panels In Actinic
- Keyboard Shortcuts in Actinic
- Making Changes in Actinic
- Use Parent
- Products
- Overview of Products
- Adding a New Product
- Product Shipping Details
- Product References
- Editing, Moving and Deleting Products
- Searching for Products
- Duplicating Products
- Product Tax Treatment
- Product Questions and Prompts
- Product Prices
- Product Discounts
- Monitoring Stock
- Extended Information and Pop-Up Windows
- Digital Download
- The 'Links' Tab
- The 'Marketing' Tab
- The 'Properties' Tab (and Other Additional Tabs)
- Product 'Layout' Tab
- Product Options
- Overview of Choices, Attributes and Components
- Creating Choices
- What Are Components?
- Supplying Additional Items With A Product
- Component Pricing Model
- Making Customer Selection Affect Price and Stock Level
- Changing the Layout of Components
- Sections
- Overview of Sections
- Adding a New Product Section
- Editing, Moving and Deleting Sections
- Changing The Section Page Name And Title
- Changing The Shopping Mode
- The 'Extended Information' Tab
- The 'Properties' Tab (and Other Additional Tabs)
- Section 'Layout' Tab
- Changing the Design of Section Links
- Changing the Design of Section Pages
- Brochure Pages & Fragments
- What Are Brochure Pages?
- Creating A Brochure Page
- Creating A Fragment
- Changing The Design Of Brochure Pages
- Business Settings
- Entering Your Company Details
- Entering Your Terms and Conditions
- Privacy Policies
- Setting Up Tax
- The 'Options' tab
- The 'Ordering' tab
- The 'Order Processing' tab
- Changing The List Of Countries And States
- Only Allowing One Address Per Order
- Shipping and Handling
- Introduction to Shipping in Actinic
- Basic Shipping Charges
- Zones and Classes
- Calculation Basis For Shipping
- Calculating Shipping Based on Quantity
- Calculating Shipping Based on Value
- Calculating Shipping Based on Weight/Volume
- Calculating Shipping Based on Category
- Handling Charges
- Integration With Shipping Companies
- Online Payments
- Selecting Your Online Payment Methods
- Configuring Credit/Debit Cards
- Securing Your Online Store
- What Is A Payment Service Provider?
- Protecting Yourself Against Fraud
- Discounts
- An Introduction To Discounts
- Discounts Based On Order Value
- Creating Surcharges On Payment Methods
- Putting Products Into Groups
- Discounts Based On Products Ordered
- Examples Of Special Offers
- Quantity-Based Pricing
- Customer Groups
- Marketing Your Products
- Regular Customers
- Customer Account Overview
- Entering Main Account Details
- Adding Addresses To Your Customer Accounts
- Adding Buyers To Your Customer Accounts
- Creating Mailing Lists
- Mailing List Overview
- Selecting The Addresses to Export
- Advanced Filtering
- Carrying Out A Mailing List Export
- Exporting Customer Account Details
- Printing Mailing Lists
- Importing Customer Information
- Importing
- How Does Importing Work?
- Importing From A Standard Spreadsheet
- Valid Fields For Importing
- Updating Existing Products Via An Import
- What Is A Hierarchical File?
- Importing From A Hierarchical File
- Valid Fields in Hierarchical Files
- Converting Flat Files To Hierarchical Files
- Exporting Data
- Linking To External Data
- Linking To An External File
- Advanced Details About External Linking
- Linking Actinic To Accounts Packages
- Actinic EPOS Link
- Actinic EPOS Link Introduction
- Actinic EPOS Link Configuration
- Transferring Products to Actinic EPOS
- Using Actinic EPOS Link Day-To-Day
- Site Options
- Changing The Global Design Settings
- The 'General' Tab - Changing the Global Design Settings for your Store
- The 'Layout' Tab - Selecting Default Layouts For Your Store
- The 'Links' Tab
- The 'Extended Information' Tab
- Design Options
- Understanding Variables
- Adding A New Variable
- Variable Configuration
- Creating a List of Values to Select From
- Editing Existing Variables In Actinic
- Understanding Variable Inheritance
- Content Categories
- Using 'Design | Text'
- Starting Your Design With A Theme
- Overall Page Layouts
- Choosing Overall Page Layouts
- Editing An Overall Page Layout Within Actinic
- Common Elements Within Overall Layouts
- Editing Other Actinic Pages
- Understanding Layouts
- What Is A Layout?
- Choosing Alternative Layouts in Actinic
- Editing Layouts
- Advanced Layout Editing Options
- Editing Layout Selectors
- Using Variables
- Using Layout Selectors
- Coding Errors
- Working With Dreamweaver
- Installing the Dreamweaver Plug-in
- Editing any Layout in Dreamweaver
- Creating Actinic Outer Layouts in Dreamweaver
- What Is An Overall Page Layout?
- Registering a New Design with Actinic
- Adding Actinic Elements
- Useful Techniques
- Other Features
- Using Conditions And Block Tags
- Content Lists
- Library And Design Tree
- Using The Library
- Library 'Layouts' Tab
- Library 'Variables' Tab
- Library 'Conditions' Tab
- The Design Tree
- Design Reference Guide
- Actinic Designer Features
- Application Settings
- Multi-User Order Processing
- Setting Up Multi-User Order Processing
- Using Actinic as an Order Processor
- Using Actinic as an Administrator
- Putting The Store Online
- What Do You Need To Get Your Store Online?
- The 'Web Site Configuration' Wizard
- Editing Your Network Settings
- Proxy Settings
- Pre-configured (Trial) Copies of Actinic
- Uploading Your Online Store
- Test Mode
- Troubleshooting
- Other Upload Configuration Options
- Correct SSL Configuration
- Advanced Digital Download Issues
- Online Store Features
- The Online Search
- Search Results
- Searching On Product Properties
- Meta Tags
- The Shopping Cart
- Changing Checkout Questions
- Creating A Home Bounce Page
- Order Handling Overview
- Orders In Actinic
- Approaches to Order Processing
- Printing Out Orders
- Emails
- Creating Emails In Actinic
- Actinic Order Processing
- Order Processing Overview
- Colour-Coding Orders
- Order Processing Reports
- One Click Order Processing
- The 'Customer' Tab - Checking Contact Details
- The 'Line Items' Tab - Viewing Ordered Items
- Marking Order Lines As Shipped
- Editing The Content Of An Order
- The 'Shipping and Handling' Tab - Viewing the Shipping Details
- Packaging The Order
- Working With UPS Online ToolsŪ
- The 'Taxes' Tab - Viewing The Tax Data
- The 'Totals' Tab - Giving An Order Overview
- The 'Progress and Payments' Tab - Checking The Order Status
- Entering/Editing Payments For An Order
- The 'Misc.' Tab - Displaying Other Order Information
- The 'Mail' Tab - Managing The Customer Emails
- The 'Journal' Tab - Making Notes About The Order
- Back-Ordering
- Searching The Order Database
- Entering New Orders
- Adding A New Order Into Actinic
- New Order - Entering Customer Information
- New Order - Confirming Tax Details
- New Order - Adding Items To The Order
- New Order - Confirming Shipping And Payment
- New Order - Confirming And Completing An Offline Order
- Reports
- Backing Up
- Further Ways To Get Help
